Faqs

Order Issues

Q: Where can I shop?
Sleek n Sheek is available exclusively at our official website: www.sleeknsheek.com.
Sign up for our email list to stay updated on new arrivals, restocks, and exclusive offers.

Q: How do I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number.
Tracking updates usually appear once the package reaches your local airport or sorting facility.

Still can’t find it?

  • Check your spam or junk folder.

  • If you created a Sleek n Sheek account, you can also access your tracking number there.

  • If it’s still missing, reach out to our support team — we’re happy to help.

Q: How do I change or cancel an order?
We can update or cancel orders before they are processed. Contact our customer support team as soon as possible.

Missed the window? No worries — we’ll help you with the best possible solution.
If you need to switch items, we recommend placing a new order immediately so you receive it on time.

Q: What if I haven’t received my package even though it says delivered?
Try the following steps:

  1. Double-check the shipping address on your order confirmation.

  2. Look around your delivery area — carriers often leave packages in safe spots.

  3. Check your tracking link for an attempted-delivery notice.

  4. Contact the carrier directly with your tracking number.

Sometimes carriers scan a package as delivered shortly before it arrives. A little extra time may solve it.

Q: What if my package is lost or stolen?
Once a package is shipped, Sleek n Sheek is not responsible for lost or stolen items.
However, if your order hasn’t arrived or seems lost in transit, contact us and we’ll assist you with next steps.

Q: How do I apply a discount code?
On the checkout page, enter your code in the Discount Code box and select Apply.
Note: Only one code can be used per order.

Q: My order won’t go through. What should I do?
Try the following quick fixes:

  • Switch to another browser

  • Force-close and reopen your browser

  • Clear your browser cache

If it still doesn’t work, contact our support team and we’ll take care of it.

Product Information

Q: How do I find the products I'm looking for?
Use the search bar at the top right and enter keywords such as “bra,” “shapewear,” “bodysuit,” or product names.
You can also browse through the top menu or use filters on category pages.

Q: How do I choose the right size?
Every product page includes a detailed size chart.
If you’d like personalized sizing help, share your current bra size and any fit issues — our team will guide you.

Q: Do you carry plus sizes?
Yes! Sleek n Sheek proudly offers inclusive sizing across all major styles.

Q: What materials do you use?
Material and fabric details are listed on each product page.
Our shapewear and essentials are made with skin-friendly, high-quality, and responsibly sourced materials.

Q: How do I care for my Sleek n Sheek pieces?

  • Avoid wearing the same bra two days in a row.

  • Hand wash with mild detergent in cool water.

  • Always air dry — it helps preserve elasticity and longevity.

Proper care keeps your pieces looking and fitting beautifully.

Exchanges & Returns

Q: What is your return policy?
We accept returns within 30 days of delivery.
There’s no service fee, but shipping costs, duties, and associated fees are non-refundable.
Return shipping is the customer’s responsibility unless the item has a quality issue.

Returned items must be:

  • Unworn and undamaged

  • Free of stains, scents, or alterations

  • In original packaging

Items not meeting these standards may not be accepted.
For the full policy or help, contact support@sleeknsheek.com.

Q: What if I received a defective item?
We’re truly sorry! Email us at support@sleeknsheek.com with:

  • Your order number

  • A clear photo of the defect

If reported within 30 days, we’ll assist with a replacement or solution.

Q: How long does a refund or exchange take?
Once your return arrives and passes inspection, processing usually takes 5–7 business days.
Your bank may require additional time to post the refund.
If it’s taking longer, just reach out — we’re here to help.

Q: What if my card or bank account is closed?
Refunds can only be issued to the original payment method.
If your account is closed, please consult your bank.
If you need help, email us and we’ll guide you through it.

Shipping

Q: Which shipping carriers do you use?
We use trusted carriers such as USPS, FedEx, UPS, Canada Post, Royal Mail, Australia Post, Aramex, and others depending on your location.

Q: When will my order ship?
Most orders placed on business days ship within 2 business days.

Q: How long will shipping take?
Standard delivery typically takes 7–20 business days.
This does not include the 1–2 business day processing time.

During peak seasons, minor delays may occur — we appreciate your patience.

Q: Can I change my shipping address?
We ship to the address provided at checkout, but if you notice an error, contact us immediately — we may be able to update it before dispatch.

Q: What is the shipping cost? Do you offer free shipping?
Shipping fees vary by destination, generally between $7.98–$14.98.
Remote areas may incur higher charges.
We offer free shipping on orders over $80.